Privacy Policy
Last updated: July 1, 2025
Introduction
Welcome to **PropExpo**. We are deeply committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and disclose information when you use our website and services, especially concerning property listings, inquiries, and all related real estate activities. As your trusted real estate broker in India, we understand the critical importance of maintaining your trust and confidence in every interaction.
Information We Collect
We collect various types of information to provide and continuously improve our
real estate services, ensuring we connect you with the right properties or clients efficiently. This
includes:
1. Personal Identification Information: This includes your name, email address, phone
number, physical address (essential for
property listings, detailed inquiries, or arranging site visits), and potentially payment information for premium
listing services or to facilitate secure transactions. This data is crucial for verifying your identity and
ensuring seamless and professional communication.
2. Property Information: When you list a property, we collect detailed information such as
the exact address, high-resolution photos, comprehensive descriptions, price, and property type (e.g., flat, PG, hostel, commercial space,
residential house, or land parcels). If you're a prospective buyer or tenant, we collect your specific criteria for properties you inquire about
(e.g., preferred location, budget range, desired amenities, and occupancy timelines).
3. Usage Data: We gather information about how you access and interact with our website. This includes your IP address, browser
type, operating system, the specific pages you view, your property search queries, listings you save or favorite,
and the precise dates and times of your visits. This aggregated data helps us deeply understand user behavior,
identify popular features, and continuously optimize our platform for a better user experience.
4. Location Data: If you explicitly grant us permission through your device settings, we may collect
precise location data. This is used to help you find nearby properties, provide accurate location-based services,
and offer localized market insights.
5. Communications: We maintain records of your communications with us, including customer
support inquiries, valuable feedback on properties or our services, and direct messages exchanged
with other users (e.g., between potential buyers/tenants and sellers/landlords) facilitated through our platform.
This information helps us improve our customer support, refine our services, and resolve any disputes efficiently.
How We Use Your Information
We utilize the collected data for various essential purposes to enhance your real estate journey with PropExpo, and to ensure we provide you with the best possible service:
• To **provide and maintain our services**, including efficiently displaying comprehensive property
listings, facilitating seamless and direct communication between prospective buyers/tenants and
verified sellers/landlords, and expertly managing all your property inquiries from start to finish.
• To **personalize your experience** on our platform, such as showing you highly relevant
property recommendations, in-depth neighborhood insights, and current market trends based on your detailed search history, saved preferences, and viewing patterns, making your search more efficient.
• To **process transactions** securely and
effectively **manage your account** (e.g., for premium listing upgrades, featured property promotions,
or seamless commission processing for successful deals).
• To continually **improve our
website, mobile applications, and services** through in-depth analytics, valuable user feedback analysis,
and comprehensive market research, guaranteeing a superior and more intuitive user experience.
• To **communicate with you promptly** about
new listings that perfectly match your criteria, real-time updates on your inquiries, important service
announcements, and tailored promotional offers that might genuinely be of interest to you.
• To diligently **detect, prevent, and
address technical issues**, security breaches, or fraudulent activities, safeguarding your valuable
data and ensuring the complete integrity and trustworthiness of our platform.
• To **comply with all applicable legal obligations**, industry regulations,
and to rigorously **enforce our Terms and Conditions**, ensuring a fair, transparent, and secure environment for all users on PropExpo.
Disclosure of Your Information
We may share your personal information in the following specific
situations, always with your privacy and data security as our top priority:
• **With Property Owners/Agents:** If you express interest in a property by inquiring through our platform,
we will share your relevant contact details (like your name and phone number) with the listing owner or their authorized
agent. This step is crucial to facilitate
direct communication and arrange property viewings, effectively connecting interested parties.
• **With Service Providers:** We may engage trusted third-party
vendors who perform crucial services on our behalf to operate and improve our platform. These can include payment processing
gateways (for secure financial transactions), data hosting providers (to securely store our data),
analytics partners (to help us understand user behavior and improve features), and marketing agencies (to help us
reach a wider audience). These providers are rigorously vetted and contractually obligated to protect your data and use it only for the services they provide.
• **For Legal Reasons:** We may be required by law to disclose your information in response to
valid requests by public authorities (e.g., a court order, government agency subpoena,
or to ensure regulatory compliance). In such cases, we will disclose only the information legally required.
• **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets,
your personal data may be transferred as part of that transaction. We will provide you with prior notification
before your data is transferred and becomes subject to a different privacy policy.
• **With Your Explicit Consent:** We may disclose your
information for any other purpose only with your clear, informed, and explicit consent, ensuring
you are fully aware and agree to the specific sharing of your data.
Data Security
The security of your data is absolutely paramount to us at PropExpo. We implement a variety of robust, industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These comprehensive measures include advanced **encryption protocols** (like SSL/TLS) for data in transit, state-of-the-art **firewalls**, secure server environments with restricted access, regular **security audits**, and strict access controls based on the principle of least privilege. We are continuously updating our security practices and investing in new technologies to counter evolving cyber threats effectively. However, it's crucial to acknowledge that while we take every possible precaution, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable and best-in-class means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your geographical location and applicable data
protection laws (such as India's Digital Personal Data Protection Act, 2023, GDPR, or other regional regulations),
you may have the following important rights regarding your personal data held by PropExpo. We are committed to helping you exercise these rights:
• **The Right to Access:** You have the right to request copies of the personal data we hold about you.
• **The Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or to complete information you believe is
incomplete in our records.
• **The Right to Erasure (Right to be Forgotten):** You have the right to request that we erase your personal data from our systems, under certain specific conditions.
• **The Right to Object to Processing:** You have the right to object to our processing of your Personal Data for certain purposes, under specific conditions.
• **The Right to Restriction of Processing:** You have the right to request that we temporarily restrict the processing of your personal
information, under certain conditions, for example, while we verify its accuracy.
• **The Right to Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format, under certain
conditions.
• **The Right to Withdraw Consent:** You have the right to withdraw your consent at
any time where we relied on your consent to process your personal information. This withdrawal will not
affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact our dedicated privacy team using the details provided in the
"Contact Us" section below. We will respond to your request promptly and in accordance with applicable laws.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our operational practices, new technological advancements, or for other pertinent operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and prominently updating the "Last updated" date at the top of this policy. For material changes that significantly impact how we handle your data, we may provide more direct notification (e.g., through email notification or a prominent announcement on our website). We strongly encourage you to review this Privacy Policy periodically to stay fully informed about how we are protecting your information and your privacy.
Contact Us
If you have any questions about this Privacy Policy, our data
practices, or your data protection rights, please do not hesitate to contact our
dedicated privacy team at:
Email: privacy@PropExpo.com
Address: PropExpo Headquarters, 123 Main Street, Cyber City, Gurgaon, Haryana, 122008,
India
Phone: +91-9876543210
